Thursday 4 July 2013

Biz lessons from Ibadan Shoprite opening (E ku Sopping ooo)





As a public analyst and social critic, I think the Ibadan Shoprite (or “sop-rice”) train is trending too much for me not to drop my opinion. I am a VOICE, and I deserve to be heard.
People be like Shoprite opens in Ibadan, 102,000 residents visited, 35,000naira sales recorded. While that is kind of poor, there are lessons to be learnt if we will pay keen attention.




I did some growing up in Ibadan so I can authoritatively claim to understand the terrain. Yes! Our people can be so crude. They are so used to their GBAGI market that shoprite looked out of place to them. There was no ‘Iya eleja’ (Local Lady fish merchant), “Iya ologi’ (Local Pap seller) and there was no store for Iya mufu to sell hot pap and Akara. For all they care, a market without all these is not worthy being called one. The Ibadan market is a peculiar one. It takes being able to mix TRENDS and TRADITION to harness such markets as Ibadan’s. Ibadan people are TRADITIONALISTs; they will do more than anything to preserve their way of doing things. We all already know by now that there is an Ibadan way of doing things, or saying things. Instead of Shoprite, the average Ibadan man will say “sop-rice”. He’s not being local, he’s sincerely just being himself.

The challenge is now up to you; other entrepreneurs who are looking to expand into Ibadan to understand that what sells in Lagos might not sell in Ibadan and understand the individuality of every market and tarrain. 102,000 people didn’t just walk into Shoprite to take a tour with their arms folded. They were actually there to buy stuffs. Maybe, I guess, they couldn’t find what they came looking for. 
Imagine Madinat (part of the crowd in the above picture) who stays in the back side of Ibadan walking into Shoprite, or sop-rice as the case may be.  She’s probably coming in to buy beans cake (Akara), Yam powder (Amala) or Ewedu (a vegetable  used to prepare an Ibadan delight). She comes in to find burgers, flakes and chips. She’s going to be like: “Ewo ree oooo, eyin eeyan egba mi” (The Ibadan way of expressing shock and surprise). The sales persons she will be dealing with will look totally different from the kind of people she had always been dealing with all her life. No tribal marks, no buba , Iro or gele. And you want her to be comfortable? Like seriously? Duh!

Now we can begin to draw our lessons.  Every terrain is different, and should be treated as such. Trend in itself cannot create the complete blend that will connect with the minds of prospective buyers. People are very emotional about their beliefs. This in itself is a lifeline that can help you connect with them on a deeper level. Striking a balance between trend and tradition create the emotional connection that your business needs.  People will quickly identify with businesses that can identify with them.
Big brands make small mistakes, but they still manage to cover up. Some of us who are coming up cannot afford to makes such mistakes as this. It is imperative that we learn little lesson like this and build on them.

(c) 'Dimeji Mudele
@cutemude
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